Refund Policy

Your rights and our obligations concerning refunds and disputes.

Introduction

Angelic Techs and More is committed to providing transparent and fair refund processes for all products and services offered on our platform. This policy explains the conditions under which refunds are granted and outlines your responsibilities as a user.

Eligibility for Refund

Refunds apply only to items/services purchased directly from Angelic Techs and More.
Requests must be submitted within 7 days of purchase or delivery.
Refunds are valid if the product/service was not delivered, cancelled, or grossly misrepresented.
All claims undergo verification by the service audit team.

Non-Refundable Situations

The following are generally not eligible for refunds:

Custom-built products or installations (e.g., fashion, hardware)
Commenced digital services (e.g., SEO, website builds)
LMS/Training content once access is granted
Affiliate or third-party handled orders
Technical services marked completed without valid dispute

What is Covered

Refunds may apply to the following cases if valid:

Store orders not delivered or defective on arrival
Technical services that failed quality review or were not initiated
Billing errors or duplicate payments confirmed by audit
Unresolved cancellations within Angelic’s control

How to Request a Refund

Follow the steps below to initiate a refund request:

Login to your Angelic Techs dashboard.
Navigate to "My Orders" or "Services".
Select the relevant item and click "Request Refund".
Provide all required details and evidence (e.g., receipts, images).
Wait 3–5 business days for evaluation.

Processing & Timeline

Initial review: 3–5 working days.
Refund transfer (bank/card): 7–10 business days.
Wallet or internal reversals: within 72 hours.
Third-party delays may apply.

Your Responsibility

Ensure accuracy of refund claims and documents.
Understand and follow eligibility rules.
Avoid repeated misuse — violators may face account restrictions.

Exceptions & Non-Refundable Services

Delivered custom software, digital graphics, or tailored content.
Time-based bookings or event services already provided.
Used software licenses or accessed training materials.
Third-party or imported products not fulfilled by Angelic Techs directly.

Escalation & Dispute Resolution

Unresolved or rejected refund cases can be escalated to:

support@angelictechs.com with ticket reference and attachments
Response time: Within 48 hours of receiving escalation mail
Include clear subject e.g., “Escalation – Refund #ATMX2025...”

Partial Refunds

Partial refunds may be granted under mutual agreement in cases of:

Client cancellation after work has started
Technical/logistics delays not caused by client negligence
Service partially delivered with incomplete resolution

Policy Updates

This Refund Policy may be revised at any time. Notices will be issued via your registered email or site alerts. Continued use of our platform means acceptance of any updates.

Governed under the laws of the Federal Republic of Nigeria.